Effective for all bookings · Last updated June 2026
We understand plans change. This page explains our cancellation tiers and what happens when weather forces a change. These terms are also incorporated into the Rental Agreement that all customers sign at booking.
All cancellations are processed based on how far in advance you notify us before your rental start date:
If we determine conditions are unsafe — high winds, lightning, dangerous water — we'll proactively reach out and offer you a choice:
If you choose to cancel based on weather concerns but we have not determined conditions to be unsafe, the standard cancellation tiers above apply. We monitor conditions actively and will reach out as soon as a real safety concern emerges.
Contact us as early as possible. The sooner you reach out, the better refund tier you'll qualify for under the schedule above.
Approved refunds are processed within 7 business days of cancellation. The funds typically appear on your statement 5-10 business days after processing, depending on your bank or card issuer.
Refunds are issued to the original payment method only. Credits toward future bookings remain available throughout the current rental season (April 15 – October 15).
We treat date changes the same as cancellations under the standard tiers. If you change your rental date with more than 7 days' notice, we'll move your booking with no fee. Inside 7 days, modifications follow the same refund schedule as cancellations.
This policy is incorporated into the Rental Agreement you sign at booking (Section 3). The Rental Agreement governs in case of any conflict between this page and the signed agreement.
See also: Terms of Use · Privacy Policy